David Randolph
Product Designer · New York, NY
Summary
Product designer with 8+ years designing complex mobile and web products for energy and government, from strategy through launch and iteration. At National Grid, led design for the On My Way field work rebuild, where the share of jobs crews completed rose from 45% to 83% and task success rose from 68% to 95%, and founded the Atlas design system used across three products. At NYC OTI, redesigned MyCity child care enrollment, raising application completion 20% in final testing. B.S. in Computer Science; Nielsen Norman Group (NN/g) UX Certified.
Work Experience
Product DesignerFeb 2023 – Present
National Grid | New York, NY
- Owned design end-to-end for a mobile application field work platform, partnering with PM and Engineering to translate user needs into guided digital workflows, raising the share of jobs crews completed from 45% to 83%.
- Treated user research as a velocity tool: ran 10+ testing rounds with 40+ participants, synthesized findings with NotebookLM, and lifted task success from 68% to 95% through clearer navigation and user flows.
- Cut task time 32% by removing modal interruptions and optimizing visual design for photo capture with automatic tagging.
- Founded Atlas, a design system unifying three products (Mar – Dec 2024): pilot teams cut front-end build time 35% against a 20% target, 82% of production UI was built from Atlas components, and WCAG 2.1 AA compliance on audited screens rose from 54% to 97%.
- Worked AI first: utilized emerging technologies like Claude and ChatGPT to clarify intent, draft short PRDs, and surface edge cases; prototyped interactive flows early to validate concepts before moving into Figma.
- Aligned operations, safety, product, and engineering on success metrics and product vision through launch and iteration.
Product Designer (UX/UI), ContractMay 2022 – Nov 2022
NYC Office of Technology & Innovation | Brooklyn, NY
- Mapped service blueprints across ACS, DSS, HRA, and DOE, synthesizing stakeholder processes and caregiver interviews into clearer eligibility, application, and status user flows.
- Redesigned MyCity child care application flows through user research, prototyping and three rounds of usability testing; application completion rose 20% in the final testing round.
Freelance Product Designer (UX/UI)Mar 2020 – Apr 2022
Upwork | New York, NY
- Owned discovery, visual design, and prototyping for web and mobile applications with founders and engineers to deliver innovative design solutions.
- Shipped designs ready for production under tight timelines in fast-moving teams, ensuring high-fidelity execution and intuitive user flows that aligned with business goals.
Intern, then Product Designer / Project ManagementApr 2016 – Dec 2019
Con Edison | New York, NY · internship while studying, then full-time
- Translated complex requirements into user flows and UI specifications for internal tools used by large operational teams.
- Coordinated design, engineering, research, and product on scope and priorities to ship internal tools on time, advocating for user-centered design principles to bridge technical and design requirements.
Education
College of Staten Island (CUNY)2015 – 2019
Bachelor of Science (B.S.), Computer Science
Skills
AI-first design
LLMs, Claude, ChatGPT, problem framing, short PRDs, edge case mapping, AI prototyping
Design
Interaction design, visual design, design systems, state coverage, accessibility, front-end fundamentals, mobile application design, prototyping
Research & strategy
Customer interviews, usability testing, journey mapping, service blueprints, success metrics, user research
Tools
Figma, FigJam, Illustrator, Sketch, NotebookLM, UserTesting, Jira, Keynote, PowerPoint, Google Slides
Certificates
UX Certification · Nielsen Norman Group (NN/g)Sep 2024
UX Design · Google Professional CertificatesJun 2021 – Jun 2022
Project Management · Google Professional CertificatesMar 2021 – Sep 2021
IT Support · Google Professional CertificatesJan 2020 – Mar 2020