Hi, I'm David Randolph

AI thinking / Product Designer

National Grid

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Field Force App

Executive Summary

Measurement & Outcomes

• Job Close‑Out: 77 days → 1–5 days (94% faster) → ~$12M annual revenue acceleration.

• Repeat Truck Rolls: –10–15% → ~$600k annual savings.

• Comm Efficiency: 6,600–10,000 hrs saved ($594k–$900k).

• Paperwork: 7,000–13,000 hrs saved ($630k–$1.17M) + $60k–$100k printing.

• Work Assignment: 50,000 hrs saved ($4.5M) via CWR self‑assignment.

• Productivity: +20–35% jobs/day; ~50k additional jobs/year ≈ $60M capacity.

• Safety/Compliance: –20–30% violations; $500k–$1M risk reduction.

Total estimated annual value: $78M–$80M.

OnMyWay is a mobile and web work execution application for the US Electric Business that provides real time work information for Field Crews and Supervisors to effectively manage, complete and close out work.

Currently, as a Lead Product Designer on the GridMD team, I own a product that helps the business reduce costs by diagnosing and analyzing the health of critical field assets—enabling proactive, preventive maintenance and minimizing costly asset failures for our customers.

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Child Care Application

Executive Summary

Measurement & Outcomes

• 40% decrease in drop-offs

• 15% increase, New Yorkers completing child care enrollment process

• 60% increase, New Yorkers understanding of how to navigate the homepage

• Design-driven with strong intuition backed by user insight and data

The MyCity platform will be a public-facing internet portal & Mobile app designed to serve as a seamless and intuitive experience for interacting with all of the City government. MyCity will be a unified intake tool that enables New Yorkers to find and apply for City services, as well as check the status of City services they have applied for, all without ever having to learn the City’s complex org chart of agencies and officials.

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Healthy Habits

Executive Summary

Measurement & Outcomes

• End-to-End Product Development

• SaaS Application Development

• Custom Mobile App Development

• Remove the "Pick-up" feature

Healthy Habits is passionate about providing a healthy and delicious meal delivery service that is perfectly suited for healthy weight loss while preventing chronic diseases. We updated the current design to make it easier, adaptable, and more flexible meal plans for individuals with special needs that want to maintain optimal wellness. Healthy Habits uses proper nutrition in food as medicine

Food Order Application

This case study demonstrates the design thinking and trade-offs to redesign the concept into a prototype for stakeholders to understand how to deliver food from the kitchen to the customer through the app