David RandolphDR
Product Designer · AI-first workflow
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FIELD FORCE · CREW 12
Today's jobs
NEW · ASSIGNED TO YOU
Overhead service drop
14 Elm St · Due today
On my way
CLOSED · SENT TO COMPLETION
Meter set
On My Way (OMW)
Field work app for crews and supervisors · National Grid
LENS · ENERGY REPORT
Total Usage
44,623 kWh
Peak Demand
1,858.77 kW
Customer Select35 accounts
Run Reports
↓ Export CSV
23 screens → 2
9 / 10 in testing
LENS
Energy billing lookup on a new design system · National Grid · MVP Jan 2027
PORT · STORM ASSIGNMENT
18,420
Out
37
Critical
42
Crews
Life support · 2h 10mEscalate
Oxygen · 1h 45mEscalate
10 steps → 2
Signed in from home
PORT
Storm-duty outage tool · National Grid
Step 2 of 4
Tell us about your household
Adults2
Children1
Continue
No email needed
9 / 10 completed
Child care enrollment
Simpler sign-on and submit · NYC OTI
45→83%
share of jobs National Grid crews completed in the app, instead of on paper or by calling in, after the rebuild I led
23 → 2
screens to an exported energy report in LENS, on a design system now used by 3 apps
9 / 10
parents completed the application in final testing of my NYC child care redesign
10 → 2
steps to critical storm data, now reachable from anywhere

Selected work

Five projects across field work, legacy modernization, design systems, government and AI — all built around people who depend on them. See my side projects →

01 · FIELD WORK · ELECTRIC UTILITY

On My Way: from work request to closed job, in one app

Led strategy and design for the rebuild of National Grid's field work app for 1,500 crew members and 250 supervisors, plus three new feature areas. The share of jobs crews completed in the app, instead of on paper or by calling in, rose from 45% to 83%. Chairman's Award.

Jobs completed in-app 45% → 83% Short-cycle jobs, no paper Chairman's Award
Read case study →
ON MY WAY · CREW
Available jobs
Overhead service drop
Due today
Claim job
CLAIMED · ON TIMESHEET
Meter set
02 · LEGACY MODERNIZATION · ELECTRIC UTILITY

PORT: redesigning National Grid's legacy outage tool for storm duty

Turned Focal Point, where critical data sat 10 steps deep and only worked from the office, into PORT — critical-care customers first, accessible safely from anywhere.

10 steps → 2 8/8 users found critical care first try Live and relied on
Read case study →
PORT · STORM ASSIGNMENT
18,420
Out
37
Critical care
42
Crews
Life support · 2h 10mEscalate
Oxygen · 1h 45mEscalate
03 · GOVERNMENT · CHILD CARE

NYC OTI: making child care enrollment simple enough to finish

Mapped a journey across four city agencies, removed the email barrier to sign on, and simplified submitting — failing a round of testing on the way to 9 of 10 parents completing it.

9 of 10 parents completed it No email needed 4 rounds · 31 parents
Read case study →
Apply for child care
Signed on with your phone
About your child
About your household
No email needed · Step 2 of 4
04 · LEGACY MODERNIZATION · DESIGN SYSTEM

LENS: replacing a 1990s billing tool, from 23 screens to 2

Mapped the 23-screen ERS journey and designed its replacement from scratch on a new design system, now also used by GridMD and L-Tip. In the MVP launching January 2027, specialists get from login to an exported energy report on two screens: every customer in one run, exported as a CSV in one click.

23 screens → 2 9/10 in testing System used by 3 apps
Read case study →
LENS · ENERGY REPORT
Total Usage
44,623 kWh
Peak Demand
1,858.77 kW
Customer Select35 accounts
Run Reports
↓ Export CSV
SIDE PROJECT · BUILT · AI · ACTING

Full Room: AI scene partners for self-tapes

Designed and built a working Claude skill for my own audition: drop in your sides, pick your role, and rehearse with ElevenLabs readers who voice every other part and wait for your cue. Hands-free — say “Action” to roll and cut.

Built with Claude + ElevenLabs 41 reader lines voiced 54-sec demo
Read case study →
INT. MARTIN'S OFFICE — MORNING
AMY · reader
I sure did!
MARTIN · reader
What happened?
DAN · YOU
Waiting for your line…
Say “Action”

A little bit about me

Born and raised in Brooklyn, I’ve spent the last few years designing products people depend on, in energy, government and, more and more, AI. I came up through Computer Science and Graphic Design before finding my footing in Product Design, and it’s been the best fit ever since.

My first design was a birthday card I made for my mom in MS Paint. I wanted it to look better than anything from Hallmark, but mostly, I wanted it to make her feel good. It did. Seeing her face light up was the most rewarding feeling, and looking back, that moment explains exactly why I chose this path: to make people feel good and make their lives a little better.

These days, I work on high-stakes, real-world products where the challenge isn’t just making something look good, it’s making it work for people when they actually need it. That’s the kind of problem that gets me out of bed.

Outside of work, you’ll find me running, lifting, shooting photos, experimenting with new AI tools, or hunting for art that stops me in my tracks. I’m also working on a few creative projects across music, video, and social content.

My goal is to be the kind of designer whose thinking and craft move things forward, not just on screen, but for the people and teams around me.

Values that shape my work

David Randolph in a green sweater and khakis, carrying a navy laptop bag, in a sunlit loft office with brick walls and steel-frame windows
David Randolph · Product Designer · AI-first workflow · New York
Open to:  Remote · Hybrid · Full-Time · US Citizen

In the last
6+ years

  • National Grid•Feb 2023 – Present
    Product Designer
    Jobs completed 45% → 83% · task success 68% → 95% · created the LENS design system
    New York, NY · Full-time
    • Owned design end-to-end for a mobile field work platform, partnering with PM and Engineering to translate user needs into guided digital workflows, raising the share of jobs crews completed from 45% to 83%.
    • Treated user research as a velocity tool: ran 10+ testing rounds with 40+ participants, synthesized findings with NotebookLM, and lifted task success from 68% to 95% through clearer navigation and user flows.
    • Cut task time 32% by removing modal interruptions and optimizing visual design for photo capture with automatic tagging.
    • Designed LENS, the replacement for the legacy ERS billing tool (MVP launching January 2027), cutting the path to an exported energy report from 23 screens to 2; rated 9/10 by every user across 9 test sessions with SMEs and users, and created its design system, now also used by GridMD and L-Tip.
    • Worked AI first with AI-enabled tools and workflows: used Claude and ChatGPT to clarify intent, draft short PRDs, and surface edge cases; prototyped interactive mobile flows early to validate concepts before moving into Figma.
    • Stepped in as interim product manager on On My Way for three months, and presented design direction to align operations, safety, product, and engineering on product strategy, success metrics, and vision through launch and iteration.
  • NYC Office of Technology & Innovation•May – Nov 2022
    Product Designer (UX/UI), Contract
    9 of 10 parents completed the application in final testing · mapped across 4 city agencies
    Brooklyn, NY
    • Mapped service blueprints across ACS, DSS, HRA, and DOE, synthesizing stakeholder processes and caregiver interviews into clearer eligibility, application, and status user flows.
    • Redesigned MyCity child care application flows through user research, prototyping and four rounds of usability testing with 31 parents; 9 of 10 parents completed the application in the final testing round.
  • Upwork · Freelance•Mar 2020 – Apr 2022
    Product Designer (UX/UI)
    Discovery, visual design and production-ready prototypes for founders and engineers
    New York, NY
    • Owned discovery, visual design, and interactive prototyping for web and mobile applications, partnering with founders and engineers to turn ambiguous ideas into novel, buildable solutions.
    • Shipped designs ready for production under tight timelines in fast-paced teams, ensuring high-fidelity execution and intuitive user flows that aligned with business goals.
  • Con Edison•Apr 2016 – Dec 2019
    Intern, then Product Designer / Project Management
    User flows and UI specs for internal tools used by large operational teams
    New York, NY · Internship while studying at CUNY, then full-time
    • Translated complex requirements into user flows and UI specifications for internal tools used by large operational teams.
    • Supported scoping and requirements for internal tools, advocating for user-centered design principles to bridge technical and design requirements.
  • College of Staten Island (CUNY)•2015 – 2019
    B.S. Computer Science
  • Nielsen Norman Group (NN/g)•Sep 2024
    UX Certification
  • Google•Jun 2022
    UX Design Certification
See résumé →

Hiring for a hard problem? Let's talk about it.

I'm looking for a senior or lead AI product design role where I can drive products end to end: shaping product strategy, prototyping interactive mobile experiences, and stepping in as PM when the team needs it. Happy to walk through any project in depth.

david@druxdesign.com LinkedIn Résumé