David RandolphDR
Product Designer · New York
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FIELD FORCE · CREW 12
Today's jobs
NEW · ASSIGNED TO YOU
Overhead service drop
14 Elm St · Due today
On my way
CLOSED · SENT TO COMPLETION
Meter set
On My Way (OMW)
Field work app for crews and supervisors · National Grid
Primary button
Ghost
--color-action-primary
Atlas
One design system for three products
PORT · STORM ASSIGNMENT
18,420
Out
37
Critical
42
Crews
Life support · 2h 10mEscalate
Oxygen · 1h 45mEscalate
10 steps → 2
Signed in from home
PORT
Storm-duty outage tool · National Grid
Step 2 of 4
Tell us about your household
Adults2
Children1
Continue
No email needed
9 / 10 approved
Child care enrollment
Simpler sign-on and submit · NYC OTI
45→83%
share of jobs completed by National Grid field crews after the app rebuild I led
3 products
unified on one design system I founded
9 / 10
parents understood how to apply in final testing of my NYC child care redesign
10 → 2
steps to critical storm data, now reachable from anywhere

Selected work

Four projects across field work, design systems, energy and government — all built around people who depend on them. See my side projects →

01 · FIELD WORK · ELECTRIC UTILITY

On My Way: from work request to closed job, in one app

Led strategy and design for the rebuild of National Grid's field work app for 1,500 crew members and 250 supervisors, plus three new feature areas. The share of jobs crews completed rose from 45% to 83%. Chairman's Award.

Jobs completed 45% → 83% Work to crews in < 6 hrs Chairman's Award
Read case study →
ON MY WAY · CREW
Available jobs
Overhead service drop
Due today
Claim job
CLAIMED · ON TIMESHEET
Meter set
02 · SYSTEMS · PLATFORM

Atlas: one design system for three products and forty engineers

Founded the system, sold it to leadership as a speed play, and drove adoption until it became the default — not a mandate.

82% component coverage UI build time −35% WCAG AA 54% → 97%
Read case study →
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Ghost
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--space-4 · --radius-md
03 · LEGACY MODERNIZATION · ELECTRIC UTILITY

PORT: redesigning National Grid's legacy outage tool for storm duty

Turned Focal Point, where critical data sat 10 steps deep and only worked from the office, into PORT — critical-care customers first, accessible safely from anywhere.

10 steps → 2 Storm duty from anywhere Live and relied on
Read case study →
PORT · STORM ASSIGNMENT
18,420
Out
37
Critical care
42
Crews
Life support · 2h 10mEscalate
Oxygen · 1h 45mEscalate
04 · GOVERNMENT · CHILD CARE

NYC OTI: making child care enrollment simple enough to finish

Mapped a journey across four city agencies, removed the email barrier to sign on, and simplified submitting — failing a round of testing on the way to 9/10 approval.

9/10 parents approved No email needed +20% completion in testing
Read case study →
Apply for child care
Signed on with your phone
About your child
About your household
No email needed · Step 2 of 4

A little bit about me

Born and raised in Brooklyn, I’ve spent the last few years designing products people depend on, in energy, government and, more and more, AI. I came up through Computer Science and Graphic Design before finding my footing in Product Design, and it’s been the best fit ever since.

My first design was a birthday card I made for my mom in MS Paint. I wanted it to look better than anything from Hallmark, but mostly, I wanted it to make her feel good. It did. Seeing her face light up was the most rewarding feeling, and looking back, that moment explains exactly why I chose this path: to make people feel good and make their lives a little better.

These days, I work on high-stakes, real-world products where the challenge isn’t just making something look good, it’s making it work for people when they actually need it. That’s the kind of problem that gets me out of bed.

Outside of work, you’ll find me running, lifting, shooting photos, experimenting with new AI tools, or hunting for art that stops me in my tracks. I’m also working on a few creative projects across music, video, and social content.

My goal is to be the kind of designer whose thinking and craft move things forward, not just on screen, but for the people and teams around me.

Values that shape my work

David Randolph in a green sweater and khakis, carrying a navy laptop bag, in a sunlit loft office with brick walls and steel-frame windows
David Randolph · Product Designer · New York
Open to:  Remote · Hybrid · Full-Time · US Citizen

In the last
8+ years

  • National Grid•Feb 2023 – Present
    Product Designer
    Jobs completed 45% → 83% · task success 68% → 95% · founded the Atlas design system
    New York, NY · Full-time
    • Owned design end-to-end for a mobile application field work platform, partnering with PM and Engineering to translate user needs into guided digital workflows, raising the share of jobs crews completed from 45% to 83%.
    • Treated user research as a velocity tool: ran 10+ testing rounds with 40+ participants, synthesized findings with NotebookLM, and lifted task success from 68% to 95% through clearer navigation and user flows.
    • Cut task time 32% by removing modal interruptions and optimizing visual design for photo capture with automatic tagging.
    • Founded Atlas, a design system unifying three products (Mar – Dec 2024): pilot teams cut front-end build time 35% against a 20% target, 82% of production UI was built from Atlas components, and WCAG 2.1 AA compliance on audited screens rose from 54% to 97%.
    • Worked AI first: utilized emerging technologies like Claude and ChatGPT to clarify intent, draft short PRDs, and surface edge cases; prototyped interactive flows early to validate concepts before moving into Figma.
    • Aligned operations, safety, product, and engineering on success metrics and product vision through launch and iteration.
  • NYC Office of Technology & Innovation•May – Nov 2022
    Product Designer (UX/UI), Contract
    +20% application completion in final testing · mapped across 4 city agencies
    Brooklyn, NY
    • Mapped service blueprints across ACS, DSS, HRA, and DOE, synthesizing stakeholder processes and caregiver interviews into clearer eligibility, application, and status user flows.
    • Redesigned MyCity child care application flows through user research, prototyping and three rounds of usability testing; application completion rose 20% in the final testing round.
  • Upwork · Freelance•Mar 2020 – Apr 2022
    Product Designer (UX/UI)
    Discovery, visual design and production-ready prototypes for founders and engineers
    New York, NY
    • Owned discovery, visual design, and prototyping for web and mobile applications with founders and engineers to deliver innovative design solutions.
    • Shipped designs ready for production under tight timelines in fast-moving teams, ensuring high-fidelity execution and intuitive user flows that aligned with business goals.
  • Con Edison•Apr 2016 – Dec 2019
    Intern, then Product Designer / Project Management
    User flows and UI specs for internal tools used by large operational teams
    New York, NY · Internship while studying at CUNY, then full-time
    • Translated complex requirements into user flows and UI specifications for internal tools used by large operational teams.
    • Coordinated design, engineering, research, and product on scope and priorities to ship internal tools on time, advocating for user-centered design principles to bridge technical and design requirements.
  • College of Staten Island (CUNY)•2015 – 2019
    B.S. Computer Science
  • Nielsen Norman Group (NN/g)•Sep 2024
    UX Certification
  • Google•Jun 2022
    UX Design Certification
See résumé →

Hiring for a hard problem? Let's talk about it.

I'm looking for a senior or lead role on a team that measures design by outcomes. Happy to walk through any project in depth.

david@druxdesign.com LinkedIn Résumé